FAQ

Online Storefront Printing by PRINT NW

1) Proceed to the "Catalog" tab located on the navigation bar
2) Select Your Product
  • If Your Product does not need to be customized, select your quantity
    and click "Add to Cart"
  • If Your Product needs to be customized, proceed to Step 3
3) Customize Your Product:
  • If available, select your address from the address book
  • Complete the form, filling out all required fields
  • Preview your results by clicking the button in the proof window
  • Carefully proof your product
  • Select your quantity
  • Check the "I approve this product for printing" agreement
  • Click the "Add To Cart" button
4) Click "Checkout" on the bottom right of the Shopping Cart Page
5) On the Shipping Page
  • Click "Select an Address" to choose a shipping address from the address book
  • If available, select your shipping method, (if the shipping method changes, you will need to click "recalculate" before moving forward
6) On the Billing Page
Please Note: Some online storefronts skip the billing page
  • If applicable, select your billing address
  • If applicable, select your cost center
  • Click "Continue" at the bottom right of the Billing page
7) Confirm Order Page
Please Note: Your order will not be placed if you do not confirm on this page
    Click "Complete Order"

Your order is now complete.
Please note your Order Number for your reference.
An email will be sent to you confirming your order.
1) To save your cart for future ordering, proceed to the Shopping Cart tab
2) Select the products you want to add to your Saved Cart
3) Click the, "Save Cart" button
4) Select a current cart in the pop-up window, or create a new one
    Choose to Copy or Save the products in your cart
    Click, "Assign List"
5) You may now access your Saved Cart under the "Saved" tab on the Shopping Cart page
You may view your previously placed orders under the "Order Manager" tab. Choose to search orders or requisitions you have placed and filter by order/item and date. Click the magnifying glass in the "options" column for a detailed order overview.
Please send your PO Number to OnlineOrderSupport@printnw.net to request the production or delivery status of your order. You may access your PO number by reviewing your order history under the "Order Manager" tab.
1) Proceed to the "Order Manager" tab
2) Select the "Requisitions" button, filter by Order or Item and filter the date range
3) Click "Search"
4) Any orders waiting to be Approved will have an x, checkmark and magnifying glass in under the "Options" column
5) Click the magnifying glass to view the order details and preview the product
    Click the X to deny the order from printing
    Click the Green Checkmark to Approve the order for printing
*Please note: Standard lead time applies after an order is approved, not when it is placed.
An order is immediately dropped into production for printing. A Requisition is not a live order and requires approval from an Approver before being printed.
You can locate your lead time on each product page with the quantities and pricing. Please note: Products that require translation or special printing will require a longer lead time. Also, the lead time excludes the time it takes for your order to ship.
You may request expedited shipping by sending your PO number to OnlineOrderSupport@printnw.net with your requested ship date.
All expedited shipping requests will be subject to review by your main company printing contact.
Rush shipping charges will be applied to your order if your request is approved. We cannot guarantee expedited shipping on all orders.
Please confirm that your Bill-To address on the website matches the Bill-To Address linked to your payment card. If card authorization persists, please contact your card company.
All formatting on the online storefront has been provided by your company's marketing team standards. You may request a custom order, but it will be subject to review by your company's approver. Please contact Customer Service to place your custom order and we will direct you to your Print NW representative.

For further questions or concerns, please contact Customer Service at (253) 625-5663 or OnlineOrderSupport@printnw.net